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At Trendart, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us.
You have 30 days from the date of delivery to initiate a return for most products. The return period begins on the day you receive the item. To be eligible for a return, you must contact us within this 30-day window to obtain a return authorization.
For custom-made or personalized items, the return period may be different. Please refer to the product description or contact us for specific information about custom orders.
Items purchased during special promotions or sales events may have different return periods as specified at the time of purchase.
To be eligible for a return, items must meet the following conditions:
We reserve the right to refuse returns that do not meet these conditions. Items that have been damaged due to misuse, neglect, or normal wear and tear are not eligible for return.
If an item is returned in a condition that does not meet our return policy, we may refuse the return or charge a restocking fee of up to 20% of the item's value.
Return shipping costs are the responsibility of the customer unless the return is due to our error, such as:
If the return is due to our error, we will provide a prepaid return shipping label. In all other cases, you are responsible for the cost of return shipping.
We recommend using a trackable shipping method and purchasing shipping insurance for returns, as we are not responsible for items lost or damaged during return shipping until they are received by us.
Original shipping charges are non-refundable unless the return is due to our error.
To initiate a return, please follow these steps:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.
Please allow additional time for the refund to appear in your account, as processing times vary by payment provider.
Certain items are not eligible for return, including:
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
This Return Policy complies with applicable consumer protection laws. Your rights under local consumer protection legislation are not affected by this policy.
If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw by making a clear statement. You may use the contact information provided in this policy or any other clear statement setting out your decision.
If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.
We may make a deduction from the reimbursement for loss in value of goods if the loss is the result of unnecessary handling of the goods by you beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
You may cancel your order before it has been shipped. To cancel an order, please contact us as soon as possible using the contact information provided below.
Once an order has been shipped, it cannot be cancelled. You may, however, return the item in accordance with our return policy after receiving it.
For custom or made-to-order items, cancellation may not be possible once production has begun. Please contact us immediately if you wish to cancel a custom order.
If you cancel an order before shipment, we will refund the full amount paid, including any shipping charges, within 5-10 business days.
If we are unable to fulfill your order for any reason, we will notify you and provide a full refund, including any shipping charges.
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider:
We will notify you via email once your refund has been processed. Please note that it may take additional time for the refund to appear in your account after we process it.
If you have not received your refund within the expected timeframe, please contact your payment provider first, then contact us if the issue persists.
In the event that a refund cannot be issued to the original payment method, we will work with you to find an alternative solution.
Refunds do not include original shipping charges unless the return is due to our error. Gift wrapping fees are also non-refundable.
For questions about returns, refunds, or to initiate a return, please contact us:
Trendart
7907 N Blackstone Ave
Fresno, CA 93720, United States
Phone: +1 559 266 2900
Email: message@trendart.world
When contacting us about a return, please include your order number and a detailed description of the issue or reason for return. This will help us process your request more efficiently.
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